Loxton IT Solutions
Last updated: 17 October 2026
At Loxton IT Solutions, we respect your privacy and take the protection of your personal information seriously.This policy explains how we collect, use and protect your information when you contact us or use our services.
1. Who We Are
Loxton IT Solutions provides computer repairs, custom PC builds, networking and IT support.For enquiries about your personal information, please contact:
Email: sales@loxtonitsolutions.co.uk
Telephone: 01489 854852
2. Information We Collect
When you contact us through our website, by email or by telephone, we may collect:
Your name and contact details.
Information you provide about your enquiry or technical problem.
Details needed to provide a quotation or carry out requested services.
Relevant correspondence and service records.
Our website hosting and security systems may also process technical information, such as IP addresses and access logs.
3. How We Use Your Information
We use personal information to:
Respond to enquiries and requests for assistance.
Provide quotations and arrange services.
Carry out repairs, installations and other agreed work.
Maintain appropriate business and financial records.
Protect the security and operation of our website.
We process this information where necessary to take steps before entering into a contract, fulfil a contract, comply with legal obligations or pursue legitimate business interests, such as responding to enquiries and maintaining website security.
4. Sharing Your Information
We do not sell your personal information.
Information may be processed by trusted service providers, such as our website hosting and email providers, where necessary to operate our business.
We may also disclose information where required by law.
Where providers process information outside the UK, we will ensure that appropriate data protection arrangements are in place.
5. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.Enquiry information is reviewed and deleted when no longer required. Records relating to completed work, payments and transactions may be retained for longer where necessary for accounting, legal or warranty purposes.
6. Cookies
Our website may use cookies or similar technologies necessary for its operation, functionality and security.
Where non-essential cookies or tracking technologies are used, we will provide appropriate information and obtain consent where required.
7. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
If you provide a computer or other device for repair, we recommend backing up important information beforehand wherever possible.
8. Your Data Protection Rights
Under UK data protection law, you may have the right to:
Request access to personal information we hold about you.
Ask us to correct inaccurate information.
Request deletion of information in certain circumstances.
Request restrictions on how your information is used.
Object to certain uses of your information.
Request transfer of information where applicable.
You have the right to object to processing based on legitimate interests, subject to applicable legal exceptions.
To exercise your rights, please contact us using the details above.
You can also raise concerns with the Information Commissioner's Office (ICO) at www.ico.org.uk.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, website or legal obligations.The latest version will be available on this website.