Privacy Policy

Who we are:

Loxton IT Solutions are committed to maintaining the trust of our customers big and small and we have a responsibility to do this. We do not sell our information on to third parties nor do we actively market our customers via email or mailshot; we simply believe that by being honest and trustworthy that this is our own biggest selling point. We will detail how we treat your personal information, how we keep it safe and the conditions in which we may disclose it to others, for example to law enforcement agencies.

Types of data we collect:

Cookies:

What are cookies?
Like most websites, Loxton IT Solutions websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you interact with us online.
Information collected
Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. Loxton IT Solutions can use cookies to monitor your browsing on our site.

How are cookies managed?
The cookies stored on your computer or other device when you access our websites are designed by:
– Loxton IT Solutions, or on behalf of Loxton IT Solutions, and are necessary to enable you to a make purchases on our website;
– third parties who participate with us payments processing and invoicing
What are cookies used for?
The main purposes for which cookies are used are: –
1. For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.
2. To enable Loxton IT Solutions to ensure it website meet the needs of the customer ensuring an accessible platform from desktop and mobile sites
3. To enable Loxton IT Solutions meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use
What happens if I disable cookies?
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.

Other information that we collect directly from you includes your name, postal address, email address and phone number.

You agree that before we can repair your device, you must supply us with a fully verifiable name and address including a contact telephone number. This information is only kept for as long as legally allowed within the scope of the GDPR regulations and data protection principles. If you cannot supply us with this information, we may decline to offer any or all services.

In some cases, a security deposit may be requested, which will be offset against the cost of the service provided.

Sharing your information with others (Third parties)

At Loxton IT Solutions we use third party software and payment platform suppliers to help us carry out our business. We also use Facebook pages to connect with our customers.
For Facebooks privacy policy in the EU, please see this link: https://www.facebook.com/privacy/explanation

We use Wave to create invoices and bill our customers for the work that we do. The information that we hold on our customers amounts to Name, postal address, email address and telephone number which is held securely on their servers which is encrypted. We use this information to process billing and to contact our customers to update on repairs or to create appointments.

This information is held by their servers outside of the United Kingdom and EU; their privacy policy can be seen here: https://my.waveapps.com/privacy/

For payments processing, this is done in a number of ways, be it cash, Bank Transfer, PayPal or Card payments. Loxton IT Solutions do not hold any customer payment data whatsoever.

For PayPal processing, their privacy policy can be seen here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full
For payment processing through Stripe, their privacy policy can be seen here: https://stripe.com/gb/privacy

For payment processing through Sumup, their privacy policy can be seen here: https://sumup.co.uk/privacy

Really Simple SSL and Really Simple SSL add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website. You can find our privacy policy here.

Our legal obligations and disclosure to law enforcement agencies.

There may be occasions where information discovered on a customer’s device amounts to a criminal offence either as a victim or as a suspect of crime and we have a legal and moral obligation to disclose this to law enforcement agencies; this may be in various forms and is not limited to:

Indecent images; distribution of indecent images; botnets; hacking; software piracy; malicious communications, preparation of or acts of terrorism. Such devices will be retained for seizure by UK authorities without any form of redress to Loxton IT Solutions.

Access to your personal information:

You are entitled to view, amend, or delete the personal information that we hold.
Email your request to our data protection officer at admin@loxtonitsolutions.co.uk

Changes to this privacy notice:

This policy was created on the 25th May 2018 and was reviewed again on 8th April 2020 and 3rd April 2021 to include an update on our legal obligations to law enforcement agencies and to collect your personal information to provide a service to our customers. The latest update makes reference to Sumup as a payment processor.